Ottawa Online Email
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Frequently
Asked Questions
Click below to find help and information
about your email, your email account, and the email settings on your computer.
What is my email address?
Email addresses are in the form of user@domain.com for residential
users and user@yourdomain.com for commerical users.
This email address must be entered manually,
in your email software, to ensure you can send and receive email
successfully.
How many email addresses can I have?
Ottawa
Online Presence
and Starter Plan:
- up to 2 Email accounts at no charge.
- 5 MB of Mailboxspace,
- 5 and 15 MB of Webspace
- additional email accounts are $2.50 a month.
Ottawa Online SOHO and Business Plans:
- up to 4 and 6 Email accounts at no charge.
- 10 MB of Mailboxspace,
- additional email accounts are $2.50 a month.
Ottawa Online Corporate
Plans:
- up to 10 Email accounts at no charge.
- 10 MB of Mailboxspace,
- additional email accounts are $2.50 a month.
What is the capacity of my
mailbox?
Members have a mailbox corresponding to each of their email addresses. The mailbox for
each main email address has a capacity of 5 MB for the presence
and starter plan and 10 MB (megabytes) for SOHO,
Business and Corporate Plans.
How
long will my mail be stored on the mail server?
Email sent to your email address is stored on a mail server
until you retrieve it using email software (Outlook Express, Netscape
Messenger, Eudora, etc.) or read it using Web Email.
Your email will be held for you for 25 days, after which, if you
have not retrieved it, it will be removed from the mail server.
To
avoid having unread email deleted, you should retrieve your email
regularly, or at least once every 25 days. Email which is read and
left within Web Email
will also be removed 25 days after it has
been received.
How will I know when my mailbox
is full?
You will be warned before your mailbox becomes full. If you regularly
check your email using email
software, your mailbox should never become full. If, however,
you have inadvertently activated the "leave mail on server" option
in your email software, your mailbox can quickly become full. When
the mailbox for any of your email addresses reaches 75%
capacity (75% of 5 or 10 MB for your main email address),
a warning email message will be sent to you.
However, if you ignore the warnings or are unable to check your
email regularly, and your mailbox becomes full, subsequent email
sent to your address will be returned to the sender as "undeliverable".
Similar to when a telephone voicemailbox is full, as soon as you
retrieve your messages, you can receive email again.
If you read your email using only Web Email,
the warning message will appear in your WebMail Inbox. If you receive
this warning message, you should delete some or all messages from
your WebMail folders, including the Trash folder, and especially
those messages which include attachments.
You will receive the same warning at your email address
even if you do not use WebMail.
What
happens if I leave my email on the mail server?
Your email software may have an option to "leave mail on server".
If this option is selected inadvertently or otherwise, your
mailbox (on the server) may fill up and cause you not to be able
to receive email, even if you've already read your email.
As
well, if you do leave your mail on the server, read or unread, for
more than 25 days, it will be deleted.
Can I change my email address?
No. Only the site administrator can change your email name -- the part that comes before the "@domain.com" or the "@yourdomain.com". However,
you can change the password.
Here's how to
change your password yourself:
To change your password online, go to the
Customer Administration site, log on with
your main User ID, Domain Name and Password, then click Modify
User Info .
Can I change my email password?
Yes. If you change your email password, you will also need
to re-configure your email software with the new password. To change your password, login to the
Customer Self Care site, then Click Modify User Info.
I
forgot my password! What should I do?
If you do not remember and have not
written down your password, your only recourse is to contact Ottawa Online at (613) 742-5453.
Can I access my email on the Web?
Does Ottawa Online provide web mail?
Yes. This is called Web Email and is a
feature that allows you to access your email using virtually
any computer anywhere, as long as it has a Web browser and access
to the Internet.
Can I set my email to deliver
a vacation message or other automatic replies?
Yes. You can set your email address to automatically
reply to email when you cannot. Compose an auto-reply message and
turn it on or off whenever you need, within WebEmail Administrator (Web access to your
email).
Login to
Administrator (at http://oo-mail1.uact.net/cgi-bin/qmailadmin
), and follow the directions there.
I need to restore my email
settings in my Internet software. Where can I find this information?
The email settings, and instructions for configuring
your email software, are located
here for Outlook Express and for Netscape Communicator.
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